Loud n Clear Digital is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.loudncleardigital.com, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or the policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Third-Party Tools and AI-Assisted Services
In the course of delivering our services and operating our website, we may use third-party tools and platforms that collect or process data on our behalf. These may include analytics services, advertising and tracking tools, scheduling and communication platforms, and AI-assisted tools used in service delivery.
These third-party providers operate under their own privacy policies and data handling practices, which we encourage you to review. We take reasonable care in selecting reputable providers, however we are not responsible for the privacy practices of third parties.
Where AI-assisted tools are used in the delivery of your project or engagement, we will not input sensitive personal information into those tools without your knowledge.
Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and support our marketing activities. Cookies are small files placed on your device when you visit our website.
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to Your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Loud n Clear Digital will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website. The date at the top of this document reflects when the policy was last updated.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Sandra Loudon
Founder and Digital Strategist
hello@loudncleardigital.com
www.loudncleardigital.com
0415 508 345