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Terms & Conditions

  1. Introduction

Welcome to Loud n Clear Digital. By engaging our services, you agree to the following Terms & Conditions. These are designed to ensure clarity, integrity, and a mutually respectful working relationship.

  1. Services Provided

We provide WordPress website design and revamps, digital marketing and conversion strategy, strategic advisory and digital growth consulting, and ongoing website care and support.

Note: We do not offer hosting services directly, but can recommend reputable providers.

  1. Client Responsibilities

To maintain project momentum and quality outcomes, we ask that you:

  • Provide all content and assets (copy, images, brand materials) in a timely manner
  • Respond to feedback and approval requests within agreed timeframes
  • Ensure you have the right to use any material you provide

  1. Project Timelines

Project timelines will be outlined and agreed upon before commencement. Delays in feedback, content delivery, access provision, or approvals may result in shifts to the delivery schedule.

4.1 Project Holds and Rescheduling (Client Delays)

  • If the project is delayed due to client-side delays (including copy, images, access, approvals, or feedback), Loud n Clear Digital may place the project on hold until required items are supplied.
  • Where a project is placed on hold, your project may be rescheduled based on current availability once all required items are received.
  • If a project remains on hold for an extended period, additional costs may apply to accommodate re-scheduling, re-briefing, or re-work caused by the delay.

  1. Payment Terms
  • A 50% non-refundable deposit is required to secure your project booking and schedule. Work will not commence until the deposit is received.
  • A 25% progress payment is due at the agreed milestone (for example, design approval or first website build presentation), or at the 12-week (3 month) mark from commencement, whichever occurs first, where delays are caused by late content, late approvals, or lack of client feedback.
  • The final 25% payment is due prior to live launch and/or handover of any website, deliverable, files, logins, or access.
  • Invoices are payable within 7 days unless otherwise agreed in writing.
  • Late payments may attract admin fees and we reserve the right to pause work until accounts are brought up to date.

  1. Revisions and Scope

Each project includes a set number of revisions as outlined in your proposal. Additional revisions or changes (scope creep) may incur additional charges and impact timelines.

  1. Intellectual Property and Portfolio Use

You own your final website and deliverables once the project is paid in full. We retain the right to showcase finished projects in our portfolio and marketing materials unless agreed otherwise in writing.

  1. Ongoing Website Care and Support Plans

Loud n Clear Digital offers ongoing Website Care Plans (Essentials, Growth, and Performance) for WordPress websites. A one-off maintenance onboarding fee applies to new care plan clients unless otherwise agreed in writing. Plan inclusions are limited to what is listed in your selected package, and any additional work may be quoted separately. Each plan tier carries its own inclusions, response expectations, and support scope. While we take care during updates, third-party themes, plugins, hosting environments and software changes may cause conflicts and are outside our direct control. Backup monitoring may be provided via third-party tools and or your hosting provider. Restores are best effort and cannot be guaranteed in all circumstances. Support is provided according to your plan’s stated response time, which relates to initial acknowledgement and triage. Care plans are billed monthly in advance unless otherwise agreed. Cancellations require 14 days written notice prior to your next billing date, and pricing may be updated with 30 days notice. Full Care Plan Terms are available on request or provided during onboarding.

8A. Strategic Advisory Services

Loud n Clear Digital offers strategic advisory engagements including the Growth Advisory Intensive and ongoing Growth Advisory retainers. These engagements are governed by a separate service agreement provided at time of engagement, which outlines the specific scope, deliverables, payment schedule, and commitment period. A minimum engagement period applies to ongoing advisory retainers as outlined in your agreement. These Terms and Conditions apply in conjunction with any such service agreement, and in the event of conflict, the specific service agreement will take precedence.

8B. One-Off Strategic Engagements

One-off engagements, including but not limited to the Growth Advisory Intensive and VIP Day experiences, require payment in full prior to the session date unless otherwise agreed in writing. These sessions are non-refundable once booked. Rescheduling requests must be made in writing no less than 48 hours prior to the scheduled session. Loud n Clear Digital reserves the right to reschedule in the event of unforeseen circumstances, with an alternative date offered at the earliest availability.

  1. Limitation of Liability

Loud n Clear Digital is not liable for loss of income, damages, or downtime as a result of technical issues, third-party services, plugin updates, or client content errors.

  1. Respectful Engagement Clause

Loud n Clear Digital is committed to a respectful, harassment-free working environment. We reserve the right to withdraw from any project without refund in cases of abusive, hostile, or defamatory behaviour. This includes excessive accusations, unreasonable demands, or any conduct that causes distress or inhibits a professional relationship.

  1. Online Conduct and Reputational Protection

Clients agree to communicate concerns or complaints directly and professionally. Publicly sharing defamatory, slanderous, or misleading information about Loud n Clear Digital or its collaborators may result in legal action under relevant Australian defamation laws. When engaged via third-party relationships, we may require collaborators to assist in resolving or removing reputational damage caused through such association.

  1. Third-Party Engagements and Collaborations

Where Loud n Clear Digital is engaged by a third party (such as a branding agency or strategist) to deliver work for their client:

  • Our contract is with the third party, not the end client
  • All communication, direction, and payment must come through the contracting collaborator
  • We are not responsible for miscommunication or misalignment between the collaborator and their client
  • We may decline to continue a project if a third party’s client breaches our Respectful Engagement Clause

  1. Force Majeure

We will not be held liable for delays or failure to perform obligations where events are beyond our reasonable control, including natural disasters, pandemics, government restrictions, power failures, internet outages, strikes, civil disturbances, or unforeseen events that render performance impractical or impossible.

  1. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

  1. Contact

If you have questions about our terms or how we work, please contact:

Sandra Loudon
Founder and Digital Strategist
hello@loudncleardigital.com
loudncleardigital.com